Automatic Delay Repay wins Service Innovation Award Milton Keynes, UK – March 2nd, 2016 - Virgin Trains has been recognised for its Automatic Delay Repay system, powered by inSTREAM™, at Rail Technology Magazine’s...

Capgemini drives artificial intelligence into its Business Services solutions with inSTREAM™   Milton Keynes, UK - January 22nd, 2016 - Leading intelligent automation software vendor Celaton today announced...

Artificial Intelligence for Business Today independent publisher Racounteur, have released a report on the application of Artificial Intelligence (Ai) for business in The Times. The report features inSTREAM's capability to streamline customer services.  The...

Intelligent Machines - inSTREAM™ débuts on the BBC Last night our cognitive learning technology inSTREAM™ featured on the BBC One Panorama documentary 'Could a Robot Do my Job?' with our customer Virgin Trains. The Panorama documentary...

Is Artificial Intelligence the Future of Customer Service? This week My Customer magazine publsihed an article written by Celaton exploring customer communication channels and the application of Ai to streamline them. "The UK Customer Satisfaction...

How is Artificial Intelligence really impacting Customer Service? Yesterday, we co-hosted our first roundtable event with The Institute of Customer Service and fellow member First Utility, at The Metropolitan hotel in central London. The event...