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![Delay Repay Processing]()
Delay Repay
Managing DR claims is time consuming, costly and a mandatory requirement for UK train operators. IPA can be applied to the task of processing these claims to achieve great efficiencies and reduces the risk of noncompliance through eliminating errors and delays. inSTREAM for DR is one of the UK’s leading compensation claims processing and management solutions for TOCs, enabling them to significantly increase efficiencies, reduce cost and deliver an improved DR service to their customers.
Key Benefits
- Automated processing freeing up agent’s time to spend with customers
- Reduction in operational overheads
- Reduction of errors
- Minimal additional FTE resource required during surge periods
- Compliant with ORR regulations and Consumer Rights Act requirements
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![Customer Correspondence Processing]()
Customer Correspondence
As the number of people wanting to travel by train increases, as does the amount of customer correspondence that train operators receive, and it is these interactions which can impact an organisation’s reputation. Managing correspondence is therefore essential for the success of the business, yet they can be the most complex (some TOCs have more than 500 correspondence categories) and time-consuming to process. With inSTREAM IPA, train operators can enhance their customer service offering, through more accurately and quickly processing, and responding to customer enquiries, complaints and requests.
Key Benefits
- Improved customer service and reputation
- Increased Net Promoter Scores
- Faster case resolution times
- Staff freed up to complete higher value tasks
- Improved staff morale
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![Invoice Process Auotmation]()
Invoice Processing
Processing the wide variety of complex supplier invoices received, is a manually intensive and repetitive task and is often subject to delays and errors. With inSTREAM IPA, processing can be streamlined through automation, delivering a smart, more efficient process.
Key Benefits
- Faster processing time leading to early payment discounts and enhanced supplier relationships
- Higher levels of data accuracy and identification of non-compliant invoice submissions
- Detailed MI reports providing full visibility of invoices and company expenditure
Intelligent Process Automation in Action
