Travel &

Delivering competitive advantage with Intelligent Process Automation (IPA)

The Travel and Leisure industries are experiencing record growth putting them increasingly under pressure to deliver more variety to customers at better value for money.  In addition, complex products mean that organisations receive a huge volume of documents primarily via post and email.

Processing this information is manually intensive, costly and inhibits employees from delivering real value to businesses through higher value customer interactions.


reduction in average transaction costs

"The real differentiator for me is inSTREAM™'s ability to deal with a hugely complex environment."

Chief Financial Officer, Kuoni

With Celaton’s Intelligent Document Processing (IDP) platform, inSTREAM, organisations can achieve:

Increased operational efficiency

Enhanced customer engagement

Faster processing and response times

Reduced costs

Competitive advantage

  • Invoice Process Automation

    Invoice Processing

    The complexity of products or packages within the Travel and Leisure industry can often mean that an organisation will receive a wide variety of invoices from a multitude of global suppliers. This complex environment can mean processing an invoice can become a laborious task, prone to errors and delays. With inSTREAM IPA, these tasks can be streamlined through reducing manual effort, improving processing time and reducing cost.

    Key Benefits

    • Faster processing time leading to early payment discounts and enhanced supplier relationships
    • Higher levels of data accuracy and identification of non-compliant invoice submissions
    • Detailed MI reports providing full visibility of invoices and company expenditure
  • Customer Correspondence Processing

    Customer Correspondence

    The increasing purchasing power of the customer, driven by the wider variety of travel and leisure purchasing choices, means customer service is a key differentiator in achieving competitive advantage. With inSTREAM IPA, Travel and Leisure organisations can enhance their customer service offering, through more accurate and faster processing, and responding to customer enquiries, complaints and requests.

    Key Benefits

    • Improved customer service
    • Increased Net Promoter Scores
    • Faster Case Resolution
    • Staff freed up to complete higher value tasks
    • Improved staff morale
    • Templated personalised response

Intelligent Process Auotmation in Action

inSTREAM Intelligent Document Processing

"Celaton exceeded our expectations. An average 74% reduction in transaction costs and £1.45 million operational savings in 12 months."

Financial Systems Manager, Gullivers Travel Associates

Supporting business growth and visibility

inSTREAM has been designed to support organisations with processes essential to its everyday operations and growth. To ensure success, ease of use and compliance inSTREAM is embedded with the following:

Integration Data Security Reporting & Dashboards

Celaton also delivers trusted Intelligent Process Automation solutions for Accounts Payable, Sales Order Processing, Customer Correspondence handling and Delay Repay for train operators.

Contact Us

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