The increasing purchasing power of the customer, driven by the wider variety of travel and leisure purchasing choices, means customer service is a key differentiator in achieving competitive advantage. With inSTREAM IPA, Travel and Leisure organisations can enhance their customer service offering, through more accurate and faster processing, and responding to customer enquiries, complaints and requests.
Key Benefits
- Improved customer service
- Increased Net Promoter Scores
- Faster Case Resolution
- Staff freed up to complete higher value tasks
- Improved staff morale
- Templated personalised response