Intelligent Document Processing powered by Intelligent Process Automation .

Delivering consistent and measurable business value to processes such as Accounts Payable, Sales Order Processing, Customer Correspondence and Claims.

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inSTREAM™ Intelligent Process Automation (IPA), delivers a smart, more efficient process, reducing manual effort, time and cost.

Key product features:

Intelligent automatic data recognition, classification, extraction, validation and enrichment
Continual process automation with self-learning AI algorithms and analytics
Anomalies and exceptions sent for human validation and approval
No Code. No-Fuss. No requirement for IT departments and developers to write code, create templates and rules with true Machine Learning
Secure document archive for easy access and compliance
User-friendly and easy to use application for multi-site and remote working
Delivered as a scalable software-as-a-service model
Seamless integration with the existing line of business systems

Delivered as a service, inSTREAM’s Intelligent Document Processing (IDP) platform provides a solution for end-to-end business processes including:

Accounts
Payable

The finance operation within a business, especially that of an Accounts Payable (AP) team carries a high level of responsibility to ensure invoices are correct, approved and paid on time. Yet the tasks carried out by the AP Clerks are time-consuming, repetitive and sometimes error-prone.

Find out how inSTREAM delivers an average 75% reduction in manual effort processing invoices by clicking here.

Sales Order
Processing

Customer Sales orders are critical to both the sustainability and growth of any business. However, manual Sales Order Processing (SOP) can be time-consuming, error-prone and lead to fulfilment delays, potentially hindering delivery lead times ultimately leading to poor customer satisfaction.

Find out how inSTREAM delivers an average 83% efficiency saving for Sales Order processing by clicking here.

Customer Correspondence

Customer Service departments are at the forefront of managing a company’s reputation; yet Customer Service staff are working in a complex, time sensitive environment, high volumes and little room for error.

Find out how inSTREAM delivers an average 85% reduction in manual effort handling correspondence by clicking here.

Delay repay

inSTREAM for Delay Repay (DR) is one of the leading compensation claims processing and management solutions for Train Operating Companies (TOCs), enabling them to significantly increase efficiencies, reduce cost and deliver an improved DR service to their customers.

Find out how inSTREAM delivers automated delay repay claims processing, freeing up agent’s time to spend with customers by clicking here.

Claims Processing

Crucial to any insurance organisation is its claims handling processes. This process is fundamental to achieving high levels of customer satisfaction and business success. Yet many insurers still rely on time-consuming, labour-intensive, and manual tasks to process claims, leading to delays and sometimes errors.

Find out inSTREAM delivers simpler more efficient claims handling, improving case resolution times, compliance and customer experience.

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Deliverable Benefits to Customers

Improve Efficiency

Through significantly reducing Average Handling Times and errors whilst making processing seamless for operators through an intuitive, easy to use GUI

Increase Throughput

Through the automation and streamlining of tasks within an end to end process, inSTREAM significantly increases the speed at which documents are processed

Enhance Compliance

Visibility of data processed, and a full audit trail is maintained; also assisting customers with GDPR compliance

Low Cost of Entry

inSTREAM is delivered as Software as a Service (SaaS), is fully managed and supported 24 x 7 with no hardware costs for the customer

Scalability

inSTREAM is delivered on a fully scalable platform in order to meet customer requirements

inSTREAM in Action

Celaton applies Intelligent Process Automation (IPA) technology, inSTREAM, to deliver Intelligent Document Processing (IDP) resulting in efficiencies and reduction in Average Handling Times (AHT) within processes. Unlike traditional Robotic Process Automation (RPA) which automates tasks within a process, inSTREAM delivers automation to the end-to-end process.

inSTREAM comprises multiple technologies including Artificial Intelligence (AI), Machine Learning (ML), Robotic Process Automation (RPA), Optical Character Recognition (OCR) / Intelligent Character Recognition (ICR), Natural Language Processing (NLP) and cognitive computing to deliver the best solution to address customer business problems. Once implemented, processes are continually optimised through workforce supported machine learning.

Celaton’s inSTREAM platform means companies can achieve improved operational efficiencies today, as well as enhancing job satisfaction through the ability to deliver real value back to the organisation and its employees.

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Human in the Loop

As an AI platform inSTREAM requires human interaction to learn.  Through an easy to use Graphical User Interface (GUI) inSTREAM collaborates with operators who teach it where to find key information.  inSTREAM’s Machine Learning algorithms means there is no need for template creation with every new document or exception received. With ‘Human in the Loop’ there is no code and no-fuss for organisations. inSTREAM learns from every transaction it processes, therefore as the volume of documents increase, its confidence and accuracy improve to a point where Straight Through Processing (STP) is achieved. As inSTREAM’s confidence and accuracy increases, the amount of interaction needed with humans decreases enabling employees to focus on the complex, value-based tasks. 

Human in the Loop means inSTREAM is constantly optimised and scalable, saving organisations valuable time, resource and most significantly increasing efficiency.

Supporting business growth and visibility

Reporting & Dashboards

inSTREAM’s dashboards and reports provide organisations with visibility of processes and people; enabling monitoring of costs, quality, capacity and productivity leading to greater control. inSTREAM provides analytics and insights into:

Data audit trails

Process insights

Performance analytics

All information is kept within a secure environment, with appropriate access controls. inSTREAM provides organisations with a simple and powerful way to bring together documents into a secure repository and create reports for insight and management information.

Data Security

Full visibility of processes enables organisations to be fully GDPR compliant. Celaton is an ISO 27001:2013 certified organisation ensuring your data is protected. Celaton is certified as compliant with ISO 27001:2013 which is globally recognized as the premier information security management system (ISMS) standard. Celaton achieved certification by developing and implementing a comprehensive Information Security Management System (ISMS).

Integration

inSTREAM integrates directly with multiple business systems and services to enable a streamlined end-to-end process. Methods such as Web Services, API, email, file import and structured file export can be applied to achieve: