Transport &

Optimising end-to-end processes with Intelligent Process Automation (IPA)

Transport and Logistics companies are continually being pressed on price, as customers want better service for less cost. This means that organisations need to ensure they are operating with total efficiency, streamlining operations and reducing costs by automating existing processes, achievable with Intelligent Document Processing (IDP).

Many logistics companies still perform manually intensive back office activities using a high paper base to process sales orders, invoices and customer correspondence. It is within these processes that automation can really add value.


reduction in operational costs

"The benefits of inSTREAM™ have been felt across every part of the organisation and out in our customer base."

Chief Financial Officer, Carphone Warehouse

With Celaton’s Intelligent Document Processing (IDP) platform, inSTREAM, organisations can achieve:

Improved customer service and reputation

Increased Net Promoter Scores

Faster case resolution times

Staff freed up to complete higher value tasks

Improved staff morale
  • Invoice Process Automation

    Invoice Processing

    A wide variety of supplier invoices are received by Transport and Logistics companies, in multiple formats. The content of each invoice will often be unstructured and varied, containing many different currencies and applicable tax rules. The task of processing these invoices is therefore manually intensive and repetitive, whilst subject to delays and errors. With inSTREAM IPA, these tasks can be streamlined through automation, delivering a smarter, more efficient process.

    Key Benefits

    • Faster processing time leading to early payment discounts and enhanced supplier relationships
    • Higher levels of data accuracy and identification of non-compliant invoice submissions
    • Detailed MI reports providing full visibility of invoices and company expenditure
  • Sales Order Processing

    Sales Order Processing

    Logistics and Transport companies have agreed SLA’s with their customers which are of vital importance to contracts. As part of the order processing, validation is required against other data sources such as customer lists, product details and pricing, and that, along with possible approvals can, add considerable time and delays to processing. inSTREAM automatically recognises and extracts line item data, carrying out validation, obtaining approvals and applying business rules to significantly improve processing efficiencies.

    Key Benefits

    • Manual effort reduced by over 65%
    • Processing time reduced by 87%
    • Errors eliminated
    • Improved customer service

Intelligent Process Automation in Action

inSTREAM Intelligent Document Processing

"The real differentiator for me is inSTREAM's ability to deal with a hugely complex environment."

Bill Keneally, Chief Financial Officer, Kuoni

Supporting business growth and visibility

inSTREAM has been designed to support organisations with processes essential to its everyday operations and growth. To ensure success, ease of use and compliance inSTREAM is embedded with the following:

Integration Data Security Reporting & Dashboards

Celaton also delivers trusted Intelligent Process Automation solutions for Accounts Payable, Sales Order Processing, Customer Correspondence handling and Delay Repay for train operators.

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