Initially, inSTREAM™ was deployed in the Accounts Payable department to streamline invoice processing. All supplier invoices (emails, attachments, post and scans) are received by inSTREAM, which learns the pattern of unstructured content through the natural consequence of processing the document. As a result, inSTREAM is able to read and categorise the document whilst extracting key data and carrying out further tasks such as validation and verification of supplier details, PO checks, currency and date conversion and other business checks.

Following the success of the project, inSTREAM has been expanded into every area of Currys, from Customer Cash Back claims processing to Finance, Customer Services, HR and Legal.

The impact of inSTREAM on Currys has been a dramatic improvement in customer satisfaction, which further impacts on the financial viability of the company. As a result of the implementation, Currys estimates a significant saving on the Cash-back side of the business, an estimated £400,000 of savings have been achieved.