Retail &

Delivering real value with Intelligent Process Automation (IPA)

The Retail and Ecommerce industries are highly competitive and the market space is continually changing resulting in pressure for organisations to deliver differentiation through exceptional service, wider product ranges and faster delivery times.

Whilst much focus has been placed on retailers using automation at the front end of their operations, back-office processes are often neglected, therefore it is within this area that most value can be delivered through IPA.


reduction in operational costs

"The benefits of inSTREAM™ have been felt across every part of the organisation and out in our customer base."
Nick Wilcox, Chief Financial Officer, Carphone Warehouse

With Celaton’s Intelligent Document Processing (IDP) platform, inSTREAM, organisations can achieve:

Increased operational efficiency

Enhanced customer engagement

Faster processing and response times

Reduced costs

Competitive advantage

  • invoice processing

    Invoice Processing

    Processing the wide variety of complex supplier invoices received, is a manually intensive and repetitive task and is often subject to delays and errors. With inSTREAM IPA, processing can be streamlined through automation, delivering a smart, more efficient process.

    Key Benefits

    • Faster processing time leading to early payment discounts and enhanced supplier relationships
    • Higher levels of data accuracy and identification of non-compliant invoice submissions
    • Detailed MI reports providing full visibility of invoices and company expenditure
  • cusotmer correspondence processing

    Customer Correspondence

    The increasing purchasing power of the customer, driven by an increasing number of competitors, means customer service is a key differentiator in acheiving competitive advantage. With inSTREAM IPA, Retail and Ecommerce businesses can enhance their customer service offering, through more accurate and faster processing, and responding to customer enquirie, complaints and requests.

    Key Benefits

    • Improved customer service
    • Increased Net Promoter Scores
    • Faster Case Resolution
    • Staff freed up to complete higher value tasks
    • Improved staff morale
    • Templated personalised response
  • sales order processing

    Sales Order Processing

    The efficiency of processing a sales order is critical to an organisation’s profitability and growth and ensures Service Levels are met. Approvals and validation can add considerable time to processing sales orders and further impact agreed SLA’s.inSTREAM automatically recognises and extracts line item data, carrying out validation, obtaining approvals and applying business rules to significantly improve processing efficiencies.

    Key Benefits

    • Manual effort reduced by over 65%
    • Processing time reduced by 87%
    • Errors eliminated
    • Improved customer service

Intelligent Process Automation in Action

inSTREAM diagram

"We had a number of objectives in place and I’m delighted to say that Celaton have played a significant part in helping us to achieve them, Over the last three years inSTREAM has been core to our growth strategy."


Supporting business growth and visibility

inSTREAM has been designed to support organisations with processes essential to its everyday operations and growth. To ensure success, ease of use and compliance inSTREAM is embedded with the following:

Integration Data Security Reporting & Dashboards

Celaton also delivers trusted Intelligent Process Automation solutions for Accounts Payable, Sales Order Processing, Customer Correspondence handling and Delay Repay for train operators.

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