inSTREAM receives all online and emailed customer orders; normalises the documents and identifies the relevant information to be extracted in line with Sybron’s business rules. This includes the date, customer details, order numbers, header, footer and line item details such as product description, code and prices. inSTREAM validates and verifies information extracted against customer databases to ensure minimum order values are reached, correct stock prices are applied, delivery schedules are adhered to, as well as performing checks on order totals.

Once all relevant data has been identified, extracted, validated and verified the order details are then delivered to Sybron’s ERP system and enters their order fulfilment and shipping queues for action by other departments.

The implementation of inSTREAM for sales order processing has enabled Sybron to work smarter, completing orders faster and with fewer errors, but most importantly, it allows the Sales Team to focus on more rewarding tasks and support the businesses’ rapid growth. Since the introduction of inSTREAM, the Sales Team estimate that over half of their day has now been freed up to spend on higher-value tasks.