Through significantly reducing Average Handling Times and errors whilst making processing seamless for operators through an intuitive, easy to use GUI
Through the automation and streamlining of tasks within an end to end process, inSTREAM significantly increases the speed at which documents are processed
Visibility of data processed, and a full audit trail is maintained; also assisting customers with GDPR compliance
inSTREAM is delivered as Software as a Service (SaaS), is fully managed and supported 24 x 7 with no hardware costs for the customer
inSTREAM is delivered on a fully scalable platform in order to meet customer requirements
Celaton applies Intelligent Process Automation (IPA) technology, inSTREAM, to deliver Intelligent Document Processing (IDP) resulting in efficiencies and reduction in Average Handling Times (AHT) within processes. Unlike traditional Robotic Process Automation (RPA) which automates tasks within a process, inSTREAM delivers automation to the end-to-end process.
inSTREAM comprises multiple technologies including Artificial Intelligence (AI), Machine Learning (ML), Robotic Process Automation (RPA), Optical Character Recognition (OCR) / Intelligent Character Recognition (ICR), Natural Language Processing (NLP) and cognitive computing to deliver the best solution to address customer business problems. Once implemented, processes are continually optimised through workforce supported machine learning.
Celaton’s inSTREAM platform means companies can achieve improved operational efficiencies today, as well as enhancing job satisfaction through the ability to deliver real value back to the organisation and its employees.
Human in the Loop
As an AI platform inSTREAM requires human interaction to learn. Through an easy to use Graphical User Interface (GUI) inSTREAM collaborates with operators who teach it where to find key information. inSTREAM learns from every transaction it processes, therefore as the volume of documents increase, its confidence and accuracy improve to a point where Straight Through Processing (STP) is achieved. As inSTREAM’s confidence and accuracy increases, the amount of interaction needed with humans decreases enabling employees to focus on the complex, value-based tasks.
Reporting & Dashboards
inSTREAM’s dashboards and reports provide organisations with visibility of processes and people; enabling monitoring of costs, quality, capacity and productivity leading to greater control. inSTREAM provides analytics and insights into:
All information is kept within a secure environment, with appropriate access controls. inSTREAM provides organisations with a simple and powerful way to bring together documents into a secure repository and create reports for insight and management information.
Full visibility of processes enables organisations to be fully GDPR compliant. Celaton is an ISO 27001:2013 certified organisation ensuring your data is protected. Celaton is certified as compliant with ISO 27001:2013 which is globally recognized as the premier information security management system (ISMS) standard. Celaton achieved certification by developing and implementing a comprehensive Information Security Management System (ISMS).
inSTREAM integrates directly with multiple business systems and services to enable a streamlined end-to-end process. Methods such as Web Services, API, email, file import and structured file export can be applied to achieve:
Capture of data into inSTREAM
Interconnectivity & exchange of data with 3rd party systems
Upload of structured data to 3rd party systems