New government plans have been announced today which will enable rail passengers to claim for compensation for delays of 15 minutes or more and offer higher compensation rates. The current ruling enables passengers to claim for delays of over 30 minutes, missing out those that have been effected by minor disruption.
 
The proposed changes are supported by rail industry groups and mark another significant move towards improving customer experience of national rail services.
 
Trains companies are expected to meet ever-demanding passenger expectations and regulatory compliance whilst operating more efficiently, maintaining service quality and achieving more with less – no easy task.
 
Not only do operators have to cope with surges in complaints caused by events beyond their control but new passenger compensation rules increase cost and complexity in dealing with claims due to delays in travel.
 
Delivered as a service, inSTREAM™ addresses these challenges by streamlining labour intensive clerical tasks and decision making to transform the processing of customer correspondence and claims.
 
Unique to inSTREAM is its ability to learn the pattern of unstructured content through the natural consequence of processing and human interaction regardless of format or media channel. It means customer service teams can understand and complete transactions faster, increase productivity, reduce errors and ensure compliance.

Find out more by visting http://www.bbc.co.uk/news/uk-37638802