Improving Job Satisfaction with Intelligent Process Automation

Employees are at the front line for most businesses, from driving sales, ordering stock to maintain customer relationships and brand reputation. Employee satisfaction is, therefore, essential for an organisation’s success, yet only 48% of UK workers are engaged in their roles leading to poor performance. In fact, the US Bureau of National Affairs estimated that approximately $11 Billion is lost annually as a result of high staff turnover due to low job satisfaction. Could Intelligent Process Automation (IPA) help organisations to boost staff morale and turn the tide on these statistics?

A recent technologist survey found that 92% of organisations had seen an improvement in employee satisfaction as a result of implementing some form of IPA. This improvement is perhaps due to the primary purpose of IPA technologies, to alleviate the labour-intensive tasks involved in daily processes such as data extraction or validation within invoice or sales order processing. Often these tasks are repetitive and take employees away from more rewarding activities such as problem-solving, selling or building relationships with customers.

IPA’s ability to support operators in routine tasks and enable them to complete more satisfying activities means that organisations will be able to create more rewarding and stimulating workplaces. Through embracing IPA organisations can ensure the success and sustainability of their business through happier and more motivated employees.

Download Zenith Hygiene Case Study

For example, Celaton’s customer Zenith Hygiene Group found that their Sales Order Team were spending large amounts of time not only completing data entry tasks but also walking backwards and forwards to the printer to retrieve orders received by email but needed printing in order to be processed. This was not only costly in terms of resource but also negatively impacting team morale. Through deploying Celaton’s Intelligent Process Automation (IPA) platform inSTREAM™, within their Sales Order Processing, Zenith were able to free up their team to drive sales, talk to customers and even pursue training, enhancing skills and enjoyment of their roles.

Find out more about Intelligent Process Automation

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