Agilisys Limited, Celaton's public sector partner, has released its latest case study that describes the automation of “White Mail“ processing for Personal Independence Payments at the Department for Work and Pensions (DWP) using Agilisys Automate.

 

Agilisys Automate is powered by Celaton technology and this case study describes a significant application of artificial intelligence to categorise and process complex supporting documentation for Personal Independence Payments (PIP) applications. The DWP can save valuable resources, deliver improved efficiency and reduce the rate of error by automating almost half of baseline and projected demand.