As governments accelerate and extend ‘lockdown’ periods, it will become essential that organisations can adapt to the new ‘normal’. For example, for some organisations, it will be fundamental in the coming weeks that they are able to scale up their document processing in order to meet demand and alleviate pressure on employees. Intelligent Process Automation (IPA) can offer a lifeline to these companies due to its ability to scale on-demand and, with most solutions being hosted in the cloud it provides secure remote access 24 / 7 to users wherever they are located.

IPA technology can offer support for organisations as they adapt and evolve their processes to meet the challenges of a new world. IPA is designed to alleviate manual, repetitive and labour-intensive tasks, freeing up employees to focus on business-critical and essential tasks such as speaking with customers, suppliers or problem-solving. Platforms, such as Celaton’s inSTREAM™, provide businesses with the ability to react quickly to changes such as reduced or remote staff or even fluctuations in inbound document volumes by delivering significant efficiencies to end-to-end processes such as Accounts Payable, Sales Orders, Claims and Customer Correspondence.