Identifying the most effective
Business Process Automation solution

Business Process Automation solutions have been part of conversations for many years now, with a plethora of solutions available to help organisations streamline their daily operations; from OCR and ICR to Machine Learning (ML), Natural Language Processing (NLP) and cognitive computing. The benefits of deploying Business Process Automation solutions are significant and include not only the ability to grow revenue and improve the bottom line through increased efficiencies, but also improvements in customer service and operational insights leading to competitive advantage and business growth. So it is no wonder that many companies have made investing in these technologies one of their top priorities. Yet it can often be difficult for businesses to identify which technology will be the most effective for them and industry ‘hype’ is further complicating decision making.

In the first instance, it is important for organisations to spend time getting to know their processes and pain points in order to identify a robust business case. This not only generates a strong ROI, but also ensures buy-in from all levels and enables organisations to have a clearer idea of the technology solution that might be required. The second stage is to understand each of the individual technology's capabilities and how they might solve and deliver efficiencies to the business case. The below diagram provides an overview of the most common technologies in the market at the moment and their capabilities in relation to business process solutions.

Intelligent Automation Technology Matrix

There is no right answer as to which technology will be the best suited to a particular business case, however, the combination of technology applications present in Intelligent Process Automation (IPA) solutions have significantly extended the efficiency gains and benefits open to organisations. For example, the application of Machine Learning within Celaton’s Intelligent Document Processing (IDP) platform inSTREAM™ means it is able to process unstructured and varied data because there is no need for new templates to be created with every document anomaly received. It learns through the natural consequence of processing and through collaborating with operators who teach it about each document exception in a system called ‘Human in the Loop’. This saves organisations time, resources and increases efficiencies in end-to-end processes.

IPA has desegregated the way in which the industry and organisations understand technologies such as RPA, Machine Learning and OCR. Instead of each technology being applied individually to one task within a business process, combinations of these technologies are combined to create an intelligent approach to solving end-to-end business processes. Fundamentally, whichever Business Process Automation solution an organisation chooses to invest in, it is essential that they understand their business case and the individual technology capabilities in order to deliver the greatest benefits and success through Digital Transformation.

To find out more about IPA and many other technologies, please follow this link to our handy glossary of terms.

Contact Us

  • +44 (0) 844 245 8000
  • This email address is being protected from spambots. You need JavaScript enabled to view it.

Contact Us

  • This email address is being protected from spambots. You need JavaScript enabled to view it.