It offers two solutions to train companies.
The first is by taking information entered manually by humans and using its artificial intelligence to cross-reference that against journeys to work out if a claim is valid and how much compensation a passenger is entitled to.
It also has a completely automated system which tracks tickets, often advance tickets for specific trains, which it can work out correlates to a delayed train and automatically refund affected passengers the next day.
Celaton even says its technology can help root out fraudulent claims, by tracking regular claimants, looking at patterns to check for irregularities and flag suspicious claims which it puts on hold until a human has investigated it.
Gina Gray, Celaton’s commercial director, believes the same approach would work with airlines. In fact, it could work even better because airlines know more information about their passengers than train operators do."
