“The robotics industry is only now starting to realize that RPA is not a ‘silver bullet’. Whilst RPA is very good at automating certain repetitive rules-based tasks such as extracting structured data, it has limitations and should be considered as a component within IPA. It is only through thinking about RPA as part of a comprehensive solution that suppliers can provide sustainable solutions to customers. Celaton’s customer-centric approach to implementing solutions has already enabled us to adopt this holistic approach and is achieving significant benefits for customers.”

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