Swiss Post Solutions (SPS), a global full-service provider in physical and digital document management, today announced that Celaton’s inSTREAM™ software is now also hosted in a data centre in Switzerland so that clients’ data can remain on Swiss territory for compliance purposes. SPS and Celaton, an Artificial Intelligence (AI) software company, had announced a strategic partnership at the end of last year to combine SPS’s expertise in process optimization and the automation of manual tasks, with Celaton’s software, to deliver solutions that address the increasing demand for fully automated business processes.

 

AI software is uniquely able to understand what customers, staff and suppliers are saying regardless of media channel or format. It is therefore able to perform tasks that previously relied on human intelligence. Instead of simply searching for key words, AI learns the pattern of content to identify contexts of meaning, intentions, and sentiments, enabling it to correctly interpret even complex texts and queries. When the software is not confident, it will refer the document to a human operator for verification, learning from their decisions and becoming more confident.

An increasing factor in such AI solutions is the need for compliance with various data protection legislations. With the hosting of Celaton software in a data center on Swiss territory, SPS can assure its clients that their sensitive data is highly secure and will not leave the country. The move demonstrates SPS’s commitment to providing intelligent, fully-automated business process solutions that are 100% compliant with country-specific laws concerning data security and privacy. This is particularly important as increasing numbers of customers look to boost their competitiveness by digitizing their processes using AI.