Accelerated Sales Order Processing with Intelligent Automation

Author: Chinia Green, Marketing Manager

Cleaning and hygiene product manufacturers and distributors are at the heart of the UK’s service industry, providing essential products for a wide range of businesses such as hoteliers, restaurants, shops and even schools. As competition increases, cleaning and hygiene businesses are seeking ways to drive efficiencies, improve service and gain an advantage. In order to achieve this, many organisations are investing in Intelligent Automation solutions, primarily within back-office functions such as Accounts Payable and Sales. Through introducing digitalisation, manufacturers and distributors can achieve efficiency by lowering costs, producing quicker turnarounds with improved accuracy and customer satisfaction.

Efficiency gains from immediate go-live

Celaton has deployed its Intelligent Process Automation (IPA) platform, inSTREAM™ for a number of cleaning and hygiene manufacturers and distributors to assist with Sales Order processing and has enabled customers to achieve significant benefits. Through these relationships, Celaton has discovered that efficiencies can be achieved from immediate go-live within the Sales Order process, due to industry-specific PO generation systems that many customers use as standard (for example Fourth Hospitality, Procure Wizzard, F&B ). In these instances, inSTREAM’s learning is greatly accelerated and requires little to no human collaboration, enabling Straight Through Processing (STP) virtually straight away. The result is instant productivity and processing time improvements, which has a significant positive impact on the ROI and helps to gain buy-in across all levels of the organisation.

Sales Order processing - PO generation

inSTREAM automates end-to-end tasks within Sales Order processing, from order capture, multi-line data extraction, 2-3 way matching, verification, enrichment and even triggering further actions such as packing and delivery. For example, Zenith Hygiene Group, the UK’s largest independent manufacturer of cleaning and hygiene products, have been deploying inSTREAM since 2016 within their Sales Order processing. To date, the business has been able to achieve an 83% efficiency saving, as well as improvements in staff morale and productivity through the platform's ability to alleviate repetitive manual tasks. This has enabled Zenith’s Sales Team to focus on more rewarding tasks such as relationship building and sales, fundamental for the business’ growth and success. You can find out more about the Zenith Hygiene case study by visiting the case study on Celaton’s website.

If you would like to find out more about Intelligent Automation for the cleaning and hygiene, manufacturing or retail industries follow this link or get in touch.

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