Intelligent Process Automation in Action
Data extraction, validation and approval
inSTREAM reads the correspondence in order to understand the meaning and intent, i.e the customer’s query or complaint and the outcome they are looking to achieve. Based on this information, inSTREAM routes it to the relevant and respective queue for processing.
inSTREAM extracts key data from the document based on the business requirements and rules and then carries out further tasks including:
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Validation and verification of information in other systems and data sources
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Enrichment of the information by referencing contact history and transaction data
Once inSTREAM has collated all the information, it applies the company’s business rules to determine the personalised response to be sent back to the customer.
Human in the Loop
As an AI platform inSTREAM requires human interaction to learn. Through an easy to use Graphical User Interface Customer Service Agents can collaborate with inSTREAM to support its knowledge. inSTREAM learns from every transaction processed and as volumes of documents increase, inSTREAM’s confidence and accuracy improve.
inSTREAM’s dashboards and reports provide organisations with visibility of processes and people enabling monitoring of costs, quality, capacity and productivity leading to greater control. inSTREAM provides analytics and insights into:
All information is kept within a secure environment, with appropriate access granted. InSTREAM provides organisations with a simple and powerful way to bring together documents into a secure repository and create reports for management information.
Integration
