Davies Group needed a solution that would enable them to offer their customers an innovative, cost-effective service without sacrificing quality, accuracy or compliance.  Davies primary requirement, after performance and availability of service, was scalability and low human intervention. Even within an insurance marketplace exhibiting little growth, there are surges in demand caused by unpredictable factors such as ‘acts of god’.

Celaton deployed its Intelligent Process Automation Platform, inSTREAM, to enable Davies Group to streamline their claims handling process, reducing costs, improving visibility and throughput in a resilient and scalable way.  All claims (emails, attachments, post and web forms) are received by inSTREAM, which learns the pattern of unstructured content through the natural consequence of processing the document. As a result, inSTREAM is able to read and categorise the document whilst extracting key data and carrying out further tasks such as validation and verification of case details, identification suspicious claims and other business checks.