The increasing purchasing power of the customer, driven by an increasing number of competitors, means customer service is a key differentiator in acheiving competitive advantage. With inSTREAM IPA, Retail and Ecommerce businesses can enhance their customer service offering, through more accurate and faster processing, and responding to customer enquirie, complaints and requests.
Key Benefits
- Improved customer service
- Increased Net Promoter Scores
- Faster Case Resolution
- Staff freed up to complete higher value tasks
- Improved staff morale
- Templated personalised response