2017 - The year of enhanced intelligence in customer service Our latest online posting on My Customer online addresses the top three 'Intelligent' trends for business in 2017. Artificial Intelligence (AI) is a very broad term, applying to...

New Rail Passenger Compensation Plans How can technology help train operators with passenger delay compensation claims? New government plans have been announced today which will enable rail passengers to claim...

Swiss Post Solutions & Celaton announce strategic partnership   Swiss Post Solutions (SPS), a global full-service provider in physical and digital document management, and Celaton, an artificial Intelligence...

Intelligent Automation - The Future of Customer Service? Intelligent automation defines a class of new technologies that includes robotic automation and cognitive learning, which can help organisations to deliver...

Celaton named "Cool Vendor" by global analysts Gartner Celaton has been named a “Cool Vendor” by global analysts Gartner in their 2016 report on Smart Machines. The report written collaboratively by Tom Austin,...

Celaton Shortlisted for Best Enterprise Application of AI Early this morning the judges from The AIconics Awards announced the shortlisted contenders for this year. Celaton has been shortlisted in the category...