Welcome, Gina. Could you start by giving an overview of Celaton and some of the recent changes to the organization?
Gina Gray: Yes, of course. Over the last few months, we’ve seen a number of changes at Celaton, the most notable being the relaunch of our brand, which you can see in all its glory on our website. The new look and messaging reflect not only the increasing maturity of the automation market, but also Celaton’s unique personality, which combines strong technology, expertise, and a passion for supporting customers on their digital transformation journeys.
This new look and approach have enabled us to take the next step on our journey and better represents our people, who are the heart and soul of what we do. This is why we chose to adopt a logo reminiscent of honeycomb – our people, technology, and customers working together in harmony to achieve a common goal, just like bees in a hive. Each element is dependent on each other and vital to achieving success.
It has been an exciting journey since I joined Celaton in 2014, no more so than over the last year. The management team are working closer than ever to ensure that the deployment and development of our Intelligent Document Processing (IDP) platform – inSTREAM™ – is as efficient and effective as possible. This ensures that our customers always receive the best service and technology to support them on their digital transformation journeys while solving real-world business problems.
When I joined Celaton my role was focused on business development by building relationships with partners and any new direct customers. The Capgemini partnership has been our biggest success story with regards to partners and we now have 12 live customers with them and another 4 in the pipeline currently.
My role has expanded significantly and I now have overarching responsibility for the total business revenue including business development, marketing, partnerships, and existing customers. I also work closely with our CTO, Richard Hill, along with the project management, implementation, and support teams to ensure we are able to deliver to, and where possible exceed customer expectations.
Could you summarize exactly what Celaton does for Capgemini’s clients and the value you bring to our solutions?
Gina Gray: When Capgemini initially reached out to us they were looking for an artificial intelligence (AI) solution to extend their automation capabilities in the delivery of services within their BPO division – more specifically invoice processing. Over the four and a half years since the start of our relationship, we have successfully delivered a unique blend of Capgemini’s expertise and Celaton’s inSTREAM IDP platform to Capgemini’s customers.
Organizations are receiving increasing volumes of unstructured and semi-structured content flowing in from customers, suppliers, and employees. With such high volumes of unstructured data, combined with the limitations of legacy business systems, not able to deal with this growing variety of channels, organizations are faced with significant challenges in scaling their operations, enhancing their value proposition, and increasing customer and employee satisfaction. Celaton’s deployment of our inSTREAM IDP platform enables Capgemini’s customers to automate the handling of this unpredictable content through a machine learning (ML) system called “Human-in-the-Loop” resulting in significant resource and cost savings.
Enablement of Human-in-the-Loop means the platform is continually learning from the processing of exceptions, by collaborating with operators who teach it where to find key information. One of the key benefits of inSTREAM versus other automation tools is the exceptions are handled “in-flight” as part of the standard process and do not require separate exception queues or configuration by professional services employees in order for the documents to be processed.
inSTREAM learns from every transaction it processes, and as the volume of documents increases, its confidence and accuracy improve to a point where straight-through processing is achieved with no need for reprogramming. As inSTREAM’s confidence and accuracy increases, the amount of interaction needed with humans decreases, enabling Capgemini’s customers to focus on more value-based tasks.
inSTREAM was designed to reduce labour-intensive, repetitive, and often error-prone tasks, enabling Capgemini’s customers to spend more time on customer-centric and complex tasks. By doing so, inSTREAM has demonstrated its ability to significantly reduce operational expenditure. On average, Capgemini and Celaton’s Intelligent Process Automation service enables clients to realise an 86% reduction in invoice processing time. In addition, inSTREAM also enables Celaton’s customers to achieve an average 85% reduction in manual processing of customer correspondence, 75% efficiency gains achieved for sales order processing and a 74% reduction in average transaction costs for claims handling.
