December 2017 - Swiss Post Solutions (SPS), SPS UK, a leading outsourcing provider for business process solutions and innovative services in document management, in partnership with AI software company Celaton, has been awarded an additional contract to provide leading telecoms and media company TalkTalk, with mail management, outbound communications and courier management services at their new office in Salford, Manchester and three regional offices.
"In what was a period of major change for TalkTalk; we brought 1500 colleagues based over two sites in the North West together in our new site in Manchester. We took the opportunity to review and simplify our postal, scanning, courier and tracking services and Celaton suggested their partner SPS based on their professionalism and ability to tailor an innovative, streamlined service for TalkTalk. This partnership has not only given us cost savings but has delivered a product fit for our future requirements.”
Incoming mail will be scanned at SPS’ Document Processing Centre into Celaton's inSTREAM™ platform, to enable streamlined processing and delivery into the business.
SPS will also manage the on-site mailroom and provide Hybrid Mail which routes communications created at the desk top, to SPS’ production centre for printing and mailing.
In addition to Celaton's machine learning technology, the service includes a web based tracking solution for incoming parcels and a web based Courier Management system which provides control and visibility of costs and a pre-approved range of services and suppliers.
"Working with Celaton, our services will deliver digital transformation of important back office functions to allow operations to run efficiently enabling TalkTalk to focus on their core business.”
