The processing of sales orders is one of the key functions of any organisation and inefficiencies within the process can have a direct impact upon customer service, reputation and businesses profitability. Yet, a process that carries such a high level of responsibility is all too often still in the dark ages when it comes to digital and automation technologies.
Many organisations still rely on processing sales orders manually, despite having implemented ERP systems, which can be less than efficient, often complex and add unnecessary time to order-to-cash cycles and delays to customer orders. According to research firm IDC, organisations lose 20–30% in revenue every year due to inefficiencies within business processes, a huge potential loss considering Intelligent Process Automation (IPA) could offer an effective and simple solution.