Sales order processing is a good candidate for IPA software not only due to the high volumes and repetitive nature of processing the documents but also because of the wide variation in document structures. Semi-structured and unstructured sales orders may be difficult for rules-based applications to process because of the high number of exceptions. IPA platforms, such as Celaton’s inSTREAM, use machine learning with ‘Human in the loop’. This is where the software refers exceptions to operators within the sales team when its confidence is low. Operators will teach inSTREAM using an intuitive GUI and inSTREAM will apply that learning to future documents; the software learns from every transaction processed. Therefore, as the volume of sales orders increases, its confidence and accuracy improve to a point where Straight Through Processing (STP) is achieved delivering even greater efficiencies.
Implementing an IPA solution within sales order processing enables organisations to achieve:
