Zenith Hygiene Group

Streamlining Sales Order Processing with Intelligent Process Automation (IPA)

Zenith Hygiene are the UK’s largest independent manufacturer, supplier and distributor of cleaning and hygiene chemicals and products and have over 4000 customers across 20,000 sites throughout the country. Zenith turned to Celaton to support them with continued growth and delivery of exceptional customer service.

56%

reduction in manual effort involved in processing sales orders

Delivering Digitial Transformation with Intelligent Process Automation (IPA)

Zenith Hygiene Achieved:

Reduction in errors - inaccurate data prevented from entering the ERP system

Growth and scale

Significant improvement in customer experience

Intelligent Sales Order Processing

Processing customer sales orders was time-consuming and manually intensive, that not only took time away from their operatives interacting with customers but was also subject to delays and errors.

Celaton deployed its Intelligent Process Automation Platform, inSTREAM™, to help Zenith streamline the labour intensive administrative tasks and decision making involved with sales order processing. Orders are received as email attachments and seamlessley delivered to inSTREAM which learns the pattern of unstructured content through the natural consequence of processing the document.t. As a result, inSTREAM is able to read and categorise the document whilst extracting key data and carrying out further tasks such as verification of customer details, matching line order items and other business process rules

All sales orders are processed by inSTREAM, significantly reducing handling times, ensuring that the sales order team have more time to focus on customer experience. Zenith have achieved a 56% reduction in manual labour with 40% being processed straight through without the need for manual intervention.

inSTREAM sales order automation

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