Utilities

The energy and utilities industry continue to face the challenge of balancing revenue decreases, partially generated by a decline in use of energy globally due environmental concerns, whilst meeting the expectations of the technology conscious customer. In other words, energy and utilities companies must be more cost conscious but still provide customers with the most up to date technology and services.

Delivered as a service, inSTREAM processes the plethora of content and information that flows into organisations every day from customers, Utilities iconsuppliers and employees received by email, social media, fax, post paper and other electronic data streams. It’s machine learning, but to our customers it’s the best knowledge worker they ever hired and it means better customer service, compliance and financial performance.

Unique to inSTREAM is its ability to learn through the natural consequence of processing and by monitoring the actions and decisions of people involved in the process. It applies artificial intelligence and machine learning to streamline labour intensive clerical tasks and decision making in a way that hasn’t been possible before.

Specialised AI's for:

  • Enquiries
  • Complaints
  • Correspondence
  • Claims & compensation

Customers who applied inSTREAM to their processes achieved:

  • Accelerated processing & personalised response
  • Improved productivity
  • Improved customer experience
  • Visibility of processes
  • Consistent execution


  • "The benefits of inSTREAM have been felt across every part of the organisation and out in our customer base."

    Nick Wilcox, Chief Financial Officer, Carphone Warehouse
  • "Fundamentally Celaton were as passionate as VTCR to be truly customer centric."

    Christian Clarke, Head of Customer Relations, Virgin Trains