Travel & Leisure
Delivering competitive advantage with Intelligent Process Automation (IPA)
The Travel and Leisure industries are experiencing record growth putting them increasingly under pressure to deliver more variety to customers at better value for money. In addition, complex products mean that organisations receive a huge volume of documents primarily via post and email.
reduction in average transaction costs
"The real differentiator for me is inSTREAM™'s ability to deal with a hugely complex environment."
With Celaton’s Intelligent Document Processing (IDP) platform, inSTREAM, organisations can achieve:
Increased operational efficiency
Enhanced customer engagement
Faster processing and response times
The complexity of products or packages within the Travel and Leisure industry can often mean that an organisation will receive a wide variety of invoices from a multitude of global suppliers. This complex environment can mean processing an invoice can become a laborious task, prone to errors and delays. With inSTREAM IPA, these tasks can be streamlined through reducing manual effort, improving processing time and reducing cost.
- Faster processing time leading to early payment discounts and enhanced supplier relationships
- Higher levels of data accuracy and identification of non-compliant invoice submissions
- Detailed MI reports providing full visibility of invoices and company expenditure
The increasing purchasing power of the customer, driven by the wider variety of travel and leisure purchasing choices, means customer service is a key differentiator in achieving competitive advantage. With inSTREAM IPA, Travel and Leisure organisations can enhance their customer service offering, through more accurate and faster processing, and responding to customer enquiries, complaints and requests.
- Improved customer service
- Increased Net Promoter Scores
- Faster Case Resolution
- Staff freed up to complete higher value tasks
- Improved staff morale
- Templated personalised response
Intelligent Process Auotmation in Action
"Celaton exceeded our expectations. An average 74% reduction in transaction costs and £1.45 million operational savings in 12 months."
Supporting business growth and visibility
inSTREAM has a wide variety of integration capabilities.Read more
Celaton is an ISO27001 certified organisation.Read more
Reporting & Dashboards
inSTREAM’s dashboards and reports provide organisations with key data and insight.Read more