Transport

Trains, airlines and transportation companies are expected to meet ever-demanding passenger expectations and regulatory compliance whilst operating more efficiently, maintaining service quality and achieving more with less.

Not only do operators have to cope with surges in complaints caused by events beyond their control but new passenger compensation rules increase cost and complexity in dealing with claims due to delays in travel.

Delivered as a service, inSTREAM processes the plethora of content and information that flows into organisations in every day from customers,Transport Icon suppliers and employees received by email, social media, fax, post paper and other electronic data streams. It’s machine learning, but to our customers it’s the best knowledge worker they ever hired and it means better customer service, compliance and financial performance.

Unique to inSTREAM is its ability to learn through the natural consequence of processing and by monitoring the actions and decisions of people involved in the process. It applies artificial intelligence and machine learning to streamline labour intensive clerical tasks and decision making in a way that hasn’t been possible before.

Specialised AI's for:

  • Enquiries
  • Complaints
  • Correspondence
  • Claims & Compensation
  • Invoices
  • Orders

Customers who applied inSTREAM to their processes achieved:

  • Real-time understanding of meaning & intent
  • Improved customer experience
  • Reduced costs
  • Better compliance
  • Competitive advantage


  • "The real differentiator for me is inSTREAM's ability to deal with a hugely complex environment."

    Bill Keneally, Chief Financial Officer, Kuoni
  • "Celaton exceeded our expectations. An average 74% reduction in transaction costs and £1.45 million operational savings in 12 months."
    Alistair Holt, Financial Systems Manager, Gullivers Travel Associates

    Example Case Studies