Retail

Retailers are faced with the challenge of the ever-changing expectations of the modern digital customer, who want to be able to communicate with them whenever however and whenever they want whilst still receiving great service and value for money. No small challenge for organisations and one that is putting retailers under increasing pressure, particularly in fluctuating economic climates.
 

Delivered as a service, inSTREAM processes the plethora of content and information that flows into organisations every day from customers, suppliers and Retail iconemployees received by email, social media, fax, post paper and other electronic data streams.  It’s machine learning, but to our customers, it’s the best knowledge worker they ever hired and it means better customer service, compliance and financial performance.

Unique to inSTREAM is its ability to learn through the natural consequence of processing and by monitoring the actions and decisions of people involved in the process. It applies artificial intelligence and machine learning to streamline labour intensive clerical tasks and decision making in a way that hasn’t been possible before.

Specialised AI's for:

  • Enquiries
  • Complaints
  • Correspondence
  • Claims & compensation
  • Invoices
  • Orders

Customers who applied inSTREAM to their processes achieved:

  • Accelerated processing & personalised response
  • Improved productivity
  • Improved customer experience
  • Visibility of processes


  • "The benefits of inSTREAM have been felt across every part of the organisation and out in our customer base."

    Nick Wilcox, Chief Financial Officer, Carphone Warehouse
  • "We wanted something that was easy to implement and didn't involve IT. inSTREAM fitted the bill perfectly."

    Nick Beighton, CEO, ASOS.com

    Example Case Studies