Publications

  • The Executive Guide to Artificial Intelligence

    The Executive Guide to Artificial Intelligence

    by Andrew Burgess

    ABurgess book coverThe Executive Guide to Artificial Intelligence (Palgrave MacMillan, 2018) takes a pragmatic and hype-free approach to explaining artificial intelligence and how it can be utilised by businesses today. At the core of the book is a framework which describes in non-technical language the eight core capabilities of Artificial Intelligence (AI). Each of these capabilities, ranging from image recognition, through natural language processing, to prediction, is explained using real-life examples and how they can be applied in a business environment. It includes interviews with executives who have successfully implemented AI as well as CEOs from AI vendors and consultancies (including Celaton & Virgin Trains).

    Find out more and purchase the book.

  • Service Automation: Robots and the Future of Work

    Service Automation: Robots and the Future of Work

    by Leslie P. Wilcocks & Mary C. Lacity

    lw book coverThe topic of service automation is typically shrouded in both hype and fear. In Service Automation: Robots and the Future of Work, Leslie P. Willcocks and Mary C. Lacity present the results of a survey, client case studies and interviews with service automation clients, providers and advisers (including Celaton and Virgin Trains), engaging with both the benefits and possible challenges of present and future service automation technologies. While the authors could have been bolder in exploring some of the issues raised, Michael Veale recommends this book as a useful starting point for those looking to understand the growing implementation of automation in a variety of operational contexts.

    Find out more and purchase the book.

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