Swiss Post Solutions (SPS), a global full-service provider in physical and digital document management, today announced that Celaton’s inSTREAM™ software is now also hosted in a data centre in Switzerland so that clients’ data can remain on Swiss territory for compliance purposes. SPS and Celaton, an Artificial Intelligence (AI) software company, had announced a strategic partnership at the end of last year to combine SPS’s expertise in process optimization and the automation of manual tasks, with Celaton’s software, to deliver solutions that address the increasing demand for fully automated business processes.
AI software is uniquely able to understand what customers, staff and suppliers are saying regardless of media channel or format. It is therefore able to perform tasks that previously relied on human intelligence. Instead of simply searching for key words, AI learns the pattern of content to identify contexts of meaning, intentions, and sentiments, enabling it to correctly interpret even complex texts and queries. When the software is not confident, it will refer the document to a human operator for verification, learning from their decisions and becoming more confident.
An increasing factor in such AI solutions is the need for compliance with various data protection legislations. With the hosting of Celaton software in a data center on Swiss territory, SPS can assure its clients that their sensitive data is highly secure and will not leave the country. The move demonstrates SPS’s commitment to providing intelligent, fully-automated business process solutions that are 100% compliant with country-specific laws concerning data security and privacy. This is particularly important as increasing numbers of customers look to boost their competitiveness by digitizing their processes using AI.
“The hosting of the Artificial Intelligence software in Switzerland reinforces our commitment to help clients here to continue their journey towards digital transformation. Furthermore, it’s part of SPS’s global initiative to offer its clients the option to host their data locally and thus meet country-specific compliance and security requirements,” says Lukas Hebeisen, Head of Technology and Digital Transformation.
“Swiss Post Solutions has established itself as a leading inSTREAM service provider, and has proved to be a highly competent and professional global partner. The deployment of the inSTREAM platform in SPS’s Swiss data center is further evidence of the company’s growing credibility and ability to deliver intelligent automation to its global customers." Andrew Anderson, CEO of Celaton.
About SPS - We connect the physical and digital worlds
Swiss Post Solutions (SPS) is a leading outsourcing provider for business process solutions and innovative services in document management. A strong international client base relies on SPS’s ability to envision, design and build end-to-end solutions and to be its trusted advisor for the key value drivers in BPO: location strategy, process optimisation and technology, such as intelligent automation. Part of the Swiss Post Group headquartered in Bern, Switzerland, SPS’s 6,800 employees and specialised partners span the full range of industries – from Insurance, Banking, Telecommunications, Media, and Retail, to Energy Supply, Travel and Transportation – addressing customer needs in more than 20 countries.
About Celaton - Better customer service, faster, with fewer people
Celaton’s intelligent automation technology enables customers to achieve competitive advantage by delivering better service, faster, with fewer people. Celaton is the first company to create and apply machine learning technology to streamline labour intensive clerical tasks and decision making in the processing of unstructured content, the unpredictable content that organisations and governments receive from customers, residents, suppliers, and staff by email, post, paper, fax and social media streams every day.
Celaton is passionate about machine learning and artificial intelligence, and creates and applies them in the ‘real world’ to improve customer service, compliance and financial performance for their customers. The company has invested heart and soul (not to mention over a 120 man years of development) in creating a technology platform that is transforming the way ambitious brands handle unstructured, semi-structured, and structured content.