Through deploying IPA, it is possible to process and analyse vast amounts of data from customers, suppliers and even employees in just hours, delivering even greater visibility, compliance, and efficiency.
In addition, IPA’s ability to support operators in routine tasks enables them to carry out more rewarding activities such as relationship building, problem-solving and negotiating. By embracing IPA, organisations can ensure the success and sustainability of their business through happier and more motivated employees.
As mentioned above, IPA enables employees to focus on higher-value tasks, a huge benefit to an organisation as it enables higher levels of productivity within areas of the business which have a direct impact on revenue. Furthermore, employees are the most valuable assets of an organisation, yet inefficient manual processes not only cost resources but can also negatively impact revenue.
The analysts at IDC estimate that inefficient manual processes cost organisations 20 – 30% of their revenue every year. It is then obvious why businesses should adopt automation technologies into their business processes as much as possible.
It’s important to emphasise that automation currently can’t replace human employees and in many cases, people still play an important role in supporting technology.
For example, within Celaton’s IPA platform, inSTREAM™, human operators collaborate with the software to teach it where to find key information and then the software learns from the actions and decisions they make, enabling continual optimisation. Through collaborating with technology and optimising the employees’ time, they are able to focus on tasks that rely on decision-making, and organisations can achieve significant operational savings.
In addition to these savings, many automation tools come with different monitoring features that allow managers to identify redundant processes and bottlenecks. Together with powerful analytics and reporting, automation will ensure that process workflows are optimised and cost-efficient.
A lack of communication between departments can result in inefficient process workflows. Employees need to stay connected in order to work towards shared business goals and enable wider success.
Automation tools can significantly improve team communication and task management, due to the technology’s ability to improve visibility of processes. With some software applications, it is even possible to see every team member’s business calendar, list of tasks, as well as what they’re working on at that moment in time.
Managers can monitor progress and deadlines of every project by checking dashboards, so there’s no need to micromanage and waste time on establishing why a deadline was missed. Automation applied in this way can help to both identify potential bottlenecks and highlight improvement opportunities.
In Conclusion, there is a wide variety of automation technologies available to organisations which have the potential to positively impact business processes.
These technologies enable organisations to streamline tasks, eliminate errors, generate operational savings and optimise productivity to sustain business growth and success.
It is, however, important to understand each specific business case prior to setting off on a Digital Transformation Journey, to ensure the most appropriate technology is deployed to deliver the best outcomes.
Michael Deane has been working in marketing for almost a decade and has worked with a huge range of clients, which has made him knowledgeable on many different subjects. He has recently rediscovered a passion for writing and hopes to make it a daily habit. You can read more of Michael's work at Qeedle.