Logistics

Nowhere is the need for efficiency greater than in the competitive world of logistics. High costs, low margins and a constantly changing economic environment have a significant impact on an organisations ability to delivery good customer service and achieve profitability.

Delivered as a service, inSTREAM processes the plethora of content and information that flows into organisations every day from customers, suppliers and Logistics Iconemployees received by email, social media, fax, post paper and other electronic data streams.  It’s machine learning, but to our customers it’s the best knowledge worker they ever hired and it means better customer service, compliance and financial performance.

Unique to inSTREAM is its ability to learn through the natural consequence of processing and by monitoring the actions and decisions of people involved in the process. It applies artificial intelligence and machine learning to streamline labour intensive clerical tasks and decision making in a way that hasn’t been possible before.

Specialised AI's for:

  • Enquiries
  • Complaints
  • Correspondence
  • Claims & compensation
  • Invoices
  • Orders

Customers who applied inSTREAM to their processes achieved:

  • Accelerated processing & personalised response
  • Improved productivity
  • Improved customer experience
  • Visibility of processes
  • Consistent execution


  • "Celaton exceeded our expectations. An average 74% reduction in transaction costs and £1.45 million in operational savings in 12 months."

    Alistair Holt, Financial Systems Manager, Carphone Warehouse
  • "Celaton's purchase to pay solution delivers complete control and visibility across our business."

    Bruce Marson, Director Shared Services, Carphone Warehouse

    Example Case Studies