Financial Services

Financial Services is facing a fast-changing world where customers regularly change what they value most, increased competition from non-traditional players is disrupting the market and strengthen security and data regulations mean innovative ways of working. Financial Services must take all of this into consideration plus many more factors to remain competitive and commercially viable.

Delivered as a service, inSTREAM processes the plethora of content and information that flows into organisations every day from customers, suppliers andFinancial Services Icon employees received by email, social media, fax, post paper and other electronic data streams.  It’s machine learning, but to our customers it’s the best knowledge worker they ever hired and it means better customer service, compliance and financial performance.
 
Unique to inSTREAM is its ability to learn through the natural consequence of processing and by monitoring the actions and decisions of people involved in the process. It applies artificial intelligence and machine learning to streamline labour intensive clerical tasks and decision making in a way that hasn’t been possible before.

Specialised AI's for:

  • Enquiries
  • Complaints
  • Correspondence
  • Claims & Compensation
  • Invoices

Customers who applied inSTREAM to their processes achieved:

  • Accelerated processing & personalised response
  • Improved productivity
  • Improved customer experience
  • Visibility of processes


  • "The benefits of inSTREAM have been felt across every part of the organisation and out in our customer base."

    Nick Wilcox, Chief Financial Officer, Carphone Warehouse
  • "Fundamentally Celaton were as passionate as VTCR to be truly customer centric."

    Christian Clarke, Head of Customer Relations, Virgin Trains