"Technology driven innovative businesses are growing 3 to 4 X their industry average."
Revenue growth
Improved customer service quality
Improved business and operational insights
The IPA journey is based on strong relationships between key stakeholders, operatives and the Celaton team. Every customer’s requirements are specific to their business and understanding these along with the outcomes required is crucial to the success of a project.
The first stage is to understand process and how automation can deliver effficiencies. During this stage, activities that are covered include:
Understanding of the current end-to-end process and create current ‘As-Is’ process maps including any systems used
Understand the business challenges and their impact
Ensure key stakeholders understand the value and benefits
Create a business case to include:
Primary objectives
Business and economic benefits
Measurable ROI
Create ‘To-Be’ process maps defining automation and a project plan with agreed timescales and responsibilities
Provide clarity on dependencies of both parties
Project manager is assigned
Governance is agreed
Requirements and business rules fully understood
Workflow implemented
Internal testing
Customer training and UAT (User Acceptance Testing)
Reports defined
inSTREAM continually learns from every transaction it processes; as the volume of documents increases, as will inSTREAM’s accuracy and confidence. To ensure our customers achieve the highest value from their investment:
Regular reviews and optimisation of the process
Allocaton of a dedicated account manager
Provision of regular service packs to illustrate the value achieved
Ensure best practice is used
Review other processes where Intelligent Process Automation can deliver value
Continue to work in a partnership approach
Share industry insights and further benefits that can be realised