Business Services & Outsourcing

Faced with the constant challenge of delivering more for less, the Business Process Services and Outsourcing industries are subject to the needs of their customers who demand the best possible service which is increasingly dependent on technology.

Delivered as a service, inSTREAM processes the plethora of content and information that flows into organisations every day from customers, BPS  Outsourcing Iconsuppliers and employees received by email, social media, fax, post paper and other electronic data streams. It’s machine learning, but to our customers it’s the best knowledge worker they ever hired and it means better customer service, compliance and financial performance.

Unique to inSTREAM is its ability to learn through the natural consequence of processing and by monitoring the actions and decisions of people involved in the process. It applies artificial intelligence and machine learning to streamline labour intensive clerical tasks and decision making in a way that hasn’t been possible before.

Specialised AI's for:

  • Enquiries
  • Complaints
  • Correspondence
  • Claims & compensation
  • Invoices
  • Orders

Customers who applied inSTREAM to their processes achieved:

  • Accelerated processing & personalised response
  • Improved customer experience
  • Visibility of processes
  • Consistent execution


  • "The benefits of inSTREAM have been felt across every part of the organisation and out in our customer base."

    Nick Wilcox, Chief Financial Officer, Carphone Warehouse
  • "Fundamentally Celaton were as passionate as VTCR to be truly customer centric."

    Christian Clarke, Head of Customer Relations, Virgin Trains

    Example Case Studies