Business Process Outsourcing/Services
Outsourcing & Services
Delivering end-to-end business process transformation
It is expected that from 2017 to 2022 the BPO industry will grow from $329 billion to $409billion. This is as businesses recognise the value and cost reductions that they can achieve by outsourcing their labour-intensive processes. Typical processes that are outsourced include Financial, Sales and Customer Services.
To be a successful BPO, it is critical to have secure, auditable and efficient processing in place to perform tasks. These tasks need to be of open-ended scalability and offer business continuity that is highly visible and reportable to the customer.
decrease in Help Desk Queries
"Capgemini and Celaton can clearly demonstrate tangible, innovative and fully operational AI implementations that are delivering business value..."
With Celaton’s Intelligent Document Processing (IDP) platform, inSTREAM™, organisations can achieve:
Increased operational efficiency
Faster processing and response times
Enhanced customer engagement
For BPO companies, the receipt of invoices is often a complex process, with many invoices being received from different customers. Invoices arrive in multiple formats, structured and unstructured meaning processing these documents is labour intensive, repetitive and often subject to errors, exceptions and delays. With inSTREAM’s Intelligent Process Automation (IPA), these tasks can be streamlined through automation, delivering a smarter, more efficient process, reducing the amount of manual effort required, improving processing time and reducing cost.
- Faster processing time leading to early payment discounts and enhanced supplier relationships
- Higher levels of data accuracy and identification of non-compliant invoice submissions
- Detailed MI reports providing full visibility of invoices and company expenditure
Sales Order Processing
The efficiency of processing a sales order is critical to an organisation’s profitability and growth and ensures Service Levels are met. inSTREAM automatically recognises and extracts line item data, carrying out validation, obtaining approvals and applying business rules to significantly improve processing efficiencies.
- Manual effort reduced by over 65%
- Processing time reduced by 87%
- Errors eliminated
- Improved customer service
Intelligent Process Automation in Action
"We are taking our delivery from debate to global implementation and are proud to partner with Celaton as a leading vendor in the business process AI space."
Supporting business growth and visibility
inSTREAM has a wide variety of integration capabilities.Read more
Celaton is an ISO27001 certified organisation.Read more
Reporting & Dashboards
inSTREAM’s dashboards and reports provide organisations with key data and insight.Read more