Zenith Hygiene Group are a provider of hygiene solutions. As the UK’s largest integrated independent manufacturer, supplier and distributor of cleaning and hygiene chemicals and products, Zenith Hygiene are a trusted partner to over 4000 customers across 20,000 sites across the country. Zenith Hygiene provides a diverse range of cleaning products, hygiene solutions and expertise to customers across several business sectors including food and beverage manufacturing, healthcare, hospitality, leisure and facilities management.
The business had achieved rapid growth over the years, and was keen to sustain the same level of growth but was not prepared to compromise on the customer service offering in doing so. They reached out to Celaton to help them streamline the handling of their customer sales orders.
inSTREAM would apply its machine learning technology to all ‘off-line’ (email and attachment) customer sales orders received by Zenith Hygiene to understand, extract, enrich and upload them directly to their finance systems.
- 56% reduction in manual effort
- Achieved growth and scale without additional resources
- Improvement in customer experience
- Eliminates inaccurate data from entering the finance system