11 April 2018

AI is Augmented Intelligence

Posted in Technology

AI is Augmented Intelligence

We should think of "AI" as "Augmented Intelligence". Something that not only improves the productivity of workers but also their workplace and quality of life.

26 February 2018

Celaton & UP3 deliver ServiceNow and inSTREAM integration

Posted in Technology

Celaton & UP3 deliver ServiceNow and inSTREAM integration

Celaton & UP3 deliver ServiceNow and inSTREAM integration for Virgin Trains enabling our customer to deliver better service faster.

13 February 2018

inSTREAM ensures Personalised Response for customers

Posted in News, Technology

inSTREAM ensures Personalised Response for customers

Deliver better customer service by accelerating resolution times and ensuring consistent and appropriate responses are sent to your customers with inSTREAM's Personalised Response module.

24 August 2016

inSTREAM™ enhanced with Personalised Response

Posted in Technology

inSTREAM™ enhanced with Personalised Response

Celaton today announced the release of Personalised Response, the latest artificially intelligent module for its inSTREAM™ platform.

29 March 2016

inSTREAM™ Version 6 Launched

Posted in Technology

inSTREAM™ Version 6 Launched

Milton Keynes, U.K. - 30 March 2016: Celaton today announced the release of inSTREAM v6, its intelligent automation platform that applies sophisticated algorithms, including artificial intelligence and cognitive learning, to streamline and automate the processing of semi-structured and unstructured content.

 

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