Order to Cash

Achieve significant operational savings and improved customer service by automating your Order to Cash (OTC) process.
Studies have shown that mismanaged OTC processes can directly impact the profits of an organisation, with bad processes costing up to 25% of a business’s annual revenues.

Inefficient and manual data entry can often hinder the OTC process, resulting in errors and adding unnecessary cost and time. However, it is one of the most automatable business processes. By streamlining procedures for order placement, invoicing, payment collection etc., businesses can significantly reduce costs, improve cash flow and customer service.

It’s not just the increased need for manual effort, but the chance of errors in areas such as data entry, duplicate checks, cross-reference for validity, approvals, exception handling - multiply that by the thousands of orders received annually, and it’s easy to see why labour intensive processing is problematic.
inSTREAM™ for OTC eliminates these challenges by streamlining labour intensive clerical tasks and decision making to transform the way finance teams handle the variety of documents required for each stage of the OTC cycle, regardless of format or media channel. Unique to inSTREAM is its ability to learn the pattern of content through the natural consequence of processing and human interaction. Thereby, minimising the need for manual intervention and so gaining confidence in accurately recognising and validating key data before uploading guaranteed perfect data to your finance, ERP and CRM systems. It enables Finance teams to complete transactions faster, increase employee productivity, reduce errors, and ensure compliance.

Customers who applied inSTREAM to their Order to Cash achieved:

  • Accelerated processing
  • Improved productivity
  • Better customer experience
  • Visibility of processes
  • Reduced cost

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