Insurance companies are facing increased competition driven by evolving customer needs and expectations, including the demand for a seamless digital experience, competitive prices, compliance and data security.
Delivered as a service, inSTREAM processes the plethora of content and information that flows into organisations every day from customers, suppliers and employees received by email, social media, fax, post paper and other electronic data streams. It’s intelligent automation, but to our customers it’s the best knowledge worker they ever hired and it means better customer service, compliance and financial performance.
Unique to inSTREAM is its ability to learn through the natural consequence of processing and by monitoring the actions and decisions of people involved in the process. It applies artificial intelligence and machine learning to streamline labour intensive clerical tasks and decision making in a way that hasn’t been possible before.
Specialised AI's for:
- First Notification
- Claims documents
- Invoices & receipts
Customers who applied inSTREAM to their processes achieved:
- Accelerated processing & personalised response
- Improved productivity
- Improved customer experience
- Visibility of processes
- Consistent execution