Claims

claims processing automationOrganisations processing claims are facing increasing pressure to reduce operating costs, increase efficiency, meet changing customer expectations and comply with financial and government regulations. The process can be highly manually intensive, subject to fraud and periods of surge can result in inconsistent service delivery.

Optimise and streamline your claims handling process through automated processing.

Delivered as a service, inSTREAM processes the plethora of content and information that flows into organisations every day from customers, suppliers and employees received by email, attachments, social media, fax, post, paper and other electronic data streams. inSTREAM applies sophisticated algorithms including AI, machine learning, natural language processing, intelligent classification and sentiment analysis to streamline labour intensive clerical tasks and decision making across varied functions such as claims and compensation forms, invoices and customer correspondence processing.

Unique to inSTREAM is its ability to learn through the natural consequence of processing and by monitoring the actions and decisions of people involved in the process.

It’s intelligent automation, but to our customers, it’s the best knowledge worker they ever hired, and it means increased productivity, ability to scale on demand, compliance and better service.

Specialised AI's for:

  • First Notification
  • Claims & Compensation
  • Invoices incl. Multi-Line
  • Receipts

Customers who applied inSTREAM to their processes achieved:

  • Improved productivity
  • Improved customer experience
  • Visibility of process and reporting
  • Consistent execution


  • "inSTREAM helps us to reduce claim cost and speed up the claims process, a win-win outcome for insurer and policyholder alike."
    Mark Grocott, Managing Director DMS, Davies Group
  • "Virgin Trains openly stated that Celaton are one of the best suppliers in terms of service, insight, innovation and future proofing that they have worked with."

    Christian Clarke, Head of Customer Relations, Virgin Trains