With Celaton’s inSTREAM™ platform, organisations who have deployed RPA can significantly extend their automation capabilities by providing an agile virtual workforce that not only follows rule-based business processes and interacts with current systems, but can also consume (and bring into these automated processes) the unstructured, unpredictable data that flows in every day from customers, suppliers and employees.
Delivered as a service, inSTREAM applies artificial intelligence and machine learning to automate and streamline the way organisations process the plethora of unstructured, varied content they receive every day by post, paper, fax, email, attachments, social media and many other electronic data streams.
Unique to inSTREAM is its ability to learn the pattern of unstructured and semi-structured content through the natural consequence of processing and monitoring the actions and decisions made by humans involved in the process. inSTREAM applies specialised machine learning to streamline works-streams such as: correspondence, complaints, claims, enquiries, invoices, sales orders, forms and applications.
Inputs to inSTREAM includes:
• Email, Fax, Social media, Electronic data streams, Paper (Via scanner, MFD)
• Attachments - doc, docm, docx, gif, htm, html, jpg, pdf, png, ppt, pptx, pub, rtf, tif, tiff, txt, wps, xls, xlsm, xlsx, bmp, jpeg, rtf.
Function modules include:
• Understand meaning & Intent
• Recognise & extract key data
• Verify & enrich extracted data
• Personal response
RPA connectors include:
• Web services
• Structured file export