inSTREAM™

inSTREAM home video iconCelaton inSTREAM™ is an enterprise-class, ready-to-deploy, machine learning platform that applies artificial intelligence and machine learning to streamline processing of the plethora of information that flows in to organisations every day from customers, suppliers and employees by post, paper, fax, email, attachments, social media and other electronic data streams.
 
Unique to inSTREAM is its ability to learn through the natural consequence of processing and monitoring the actions and decisions of humans in the process. It’s machine learning, but to our customers it’s the best knowledge worker they ever hired and it means better customer service, compliance and financial performance.
 

inSTREAM Features
 
mailroom automation    inSTREAM robot study documents     Recognise                    9b.-Loose-ends2
Capture & Normalise
Data
 
Understand Meaning &
Intent
 
Recognise & Extract
Key Data
 
Verify & Enrich
Processed Data
Captures & normalises incoming information received by post/paper, fax, (built in OCR handles image conversion), email, attachments, social media, web forms & other electronic data streams.
 
 
   
Learns the pattern of content to understand meaning & intent, examining the content and data as a whole & with the benefit of  previous experiential knowledge.
 
 
   
Learns the pattern of unstructured content to recognise & extract key data. Dynamically builds references to key data by monitoring the actions of operators who collaborate with the process.
 
 
   
Enables a broader view of processed information by verifying & enriching the extracted data with additional data referenced in other information systems, private and public sources of data.
 
 
 inSTREAM-choose
 
 customer service
 
 Computer screen brown with data
 
 
Computer grey screen cogs
Determine & Execute
Outcomes
 
Send Personalised &
Appropriate Responses
 
Monitor Tasks &
Transactions
 
Integrate with line of
business systems
Execute outcomes based on all information gathered & using previous experience, learnt knowledge & business rules.
 
Learns to suggest or submit the most appropriate & personalised response based on understanding of processed information.
 
Monitors everything you need to know that matters in every transaction in real-time through flexible wallboards & reports.
 
Seamlessly integrates with business applications such Oracle, SAP, Dynamics, Blue Prism, UiPath and many more.
 

inSTREAM 'Skills'
 
inSTREAM’s Artificial Intelligence (AI) is not a single wide ranging, all-purpose capability but a collection of vertical specialist AI’s designed to carry out individual tasks really well. These specialist AI’s are referred to as ‘Skills’ and they’re designed to learn things like enquiries, claims, invoices and complaints, interpreting, understanding and processing them in the unique way that our customers want them too.
 
inSTREAM can learn from historical data that organisations have already processed (often called training data) but unique to inSTREAM is its ability to continuously learn through the natural consequence of processing and monitoring the actions and decisions of people who are involved in the process.

          customer service          claims processing         Accounts Payable      inSTREAM for sales
  Customer Service          Claims         Finance             Sales
 
Enquiries
Complaints
Correspondence
Claims & Compensation
     First Notification
     Claims & Compensation
     Invoices inc. Multi-line
     Receipts
        Invoices inc. Multi-line
        Statements
        Remittance
        Receipts
            Sales Orders
            Receipts
            Order Requests
 
 

Supervised LearningHuman in the loop

Supervised learning or “human in the loop” is an essential function for inSTREAM ‘Skills’ to learn and gain confidence. When confidence is low, inSTREAM refers the transaction as an exception to human operators and learns from their actions & decisions and in the way they respond to questions about each transaction. With every exception confidence improves, continuous optimisation is achieved and this means that the need for human intervention is reduced.

 


Integrations

inSTREAM integrates directly with many different line of business systems and services to enable a streamlined interconnected process. Methods such as Web Services, API, email, file import and structured file export can be applied to achieve:

  • Capture of data into inSTREAM
  • Interconnectivity & exchange of data with 3rd party systems
  • Upload of structured data to 3rd party systems
          RPA Computer Screen          ERP Computer Screen         EDM Computer Screen      CRM computer screen
       NICE Systems
       Blue Prism
       UiPath
       Kofax Kapow
      Microsoft
      Oracle
      SAP
      Plus many more ...
      Adobe
      Microsoft
      IBM
      Plus many more ...
      Sage
      Salesforce
      Zoho
      Plus many more ...


Call Us

+44 (0)844 245 8000

Follow Us