Achieve unparalleled competitive advantage with the ability to deliver better customer service, faster.
Great customer service is recognised as the major factor in an organisations success, but it is affected by how well your organisation deals with enquiries, complaints or claims to provide a consistent and personal experience across all media channels.
Regardless of media channel or format of content, inSTREAM™ for Customer Service streamlines labour intensive tasks and decision making to transform the way organisations handle inbound customer correspondence that may be unpredictable and descriptive in content. Unique to inSTREAM is its ability to learn the pattern of unstructured content through the natural consequence of processing and human interaction. Thereby, minimising the need for manual intervention and so gaining confidence in understanding the meaning of content, recognising and validating key data before uploading guaranteed perfect data to line of business systems. Ultimately, inSTREAM for Customer Service enables service advisors to focus on exceptional matters and to focus more fully on engaging with customers.
Customers who applied inSTREAM to their customer service operations achieved:
- Immediate recognition of meaning & sentiment of content
- Accelerated processing & personalised response
- Improved customer experience
- Improved productivity
- Visibility of processes