Claims Handling

Achieve unparalleled competitive advantage with the ability to streamline the handling of claims.

The cost of processing a claim can account for a significant percentage of the premium, which is why insurance companies and retailers are striving to reduce costs, prevent fraud and improve customer experience whist maintaining compliance. It is the critical nature of the information and the resulting volume of supporting documents that is the reason why claim processing is so labour intensive and open to errors and ommissions with slow cycle times and a high cost per claim. 

inSTREAM™ for Claims addresses these challenges by streamlining labour intensive clerical tasks and decision making to transform the way claim documents are processed regardless of format or media channel. Unique to inSTREAM is its ability to learn the pattern of content through the natural consequence of processing and human interaction. Thereby, minimising the need for manual intervention and so gaining confidence in understanding the meaning of content, recognising and validating key data before uploading guaranteed perfect data to line of business and case management systems. It enables claims teams to complete customer transactions faster, increase employee productivity, reduce errors, and ensure compliance.

Customers who applied inSTREAM to their claims process achieved:

  • Accelerated processing & personalised response
  • Improved productivity
  • Improved customer experience
  • Visibility of processes
  • Consistent execution

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